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Customer Care

Kentsun has a good reputation for engineering and technical capabilities in the design and development of LED display systems. We understand that our customers depend on our equipment and to support them, we have established the most comprehensive customer support in the industry.

 

• Design Build Services

If you can think it, we can build it. Our design build services crank out hundreds of display system designs. With the professional and experienced of design engineers, you can rest assured that Kentsun will design your display to be the best fit for your facility, event or business.

 

• Support for the Lifetime of the Display System

Kentsun provide Lifetime technical support to our LED display and lighting products. Kentsun also offers a variety of quality commitment plans, including plans that can be customized to meet each user’s particular needs. The gold plan includes repair and return and rapid parts exchange programs. Contact Kentsun for more information on these programs or to discuss a customized extended service agreement for your facility or business.

 

Technical Support

Kentsun qualified technicians combine extensive experience designing, installing and maintaining LED display products with a helpful and cooperative attitude. T echnicians have at their fingertips the resources of Kentsun’s computerized customer and product databases.

 

Training

Kentsun offer free training to our customers and their engineers. The training content include installation, software setup, system use, maintenance and repair. Every customer have a chance to attend our free training course at our factory.

 

Installation and Debugging

Kentsun can provide on-site installation service by sending professional engineer to help our customer deploy their project. Kentsun has many installation experience in 25 countries.

Kentsun will establish schedule to meet critical dates. On-site construction management including maintaining project schedule, on-site safety programs, installation supervision, operator training, maintenance training and debugging service.

 

Warranty Period

The standard warranty for LED display system is 1 year, and warranty for LED Diodes is 3 years, lifetime parts exchange service.

In the Warranty period, free of parts and labor. When warranty expire, Kentsun will charge the costs of parts, but labor cost is still free.

 

Project Management

When you choose Kentsun, we’ll make a commitment to set you up with professional products and service. Kentsun effectively manages large projects with an experienced team of professionals who can keep any project on time and on budget. We’ll not only get your display installed, we’ll make sure it stays running on-schedule with the latest technology and content.

 

Delivery Service

By cooperating with professional forwarders Kentsun provide fast delivery service to our customer all over the world. We will coordinate goods delivery by sea, by air or by express courier for our customers. Also the insurance for safety of the goods.

 

Product Care and Problem Resolution

To maintain peak performance, the display product needs regular attention to variables such as air flow, dust control and software updates.

It is necessary for the customer to assist Kentsun in assessing a failed product. Kentsun may require the customer to open the display cabinet, remove hardware, manipulate software, or perform other diagnostic activities.